Any of DENSO WAVE’s products is warranted except for accessories, consumables and special models. In case of product failure, the product will be repaired free of charge only if it is used normally during its warranty period.
Within 10 business days
Take a product with its warranty to the dealer from which it is purchased, and ask for repair. (If no dealer can be identified, contact DENSO WAVE.)
A product requiring repair will be sent back to DENSO WAVE. Shipping charges are to be borne as follows:
To DENSO WAVE:Customer
From DENSO WAVE:DENSO WAVE
*It is different depending on the area.
A repaired product is shipped after restoring its original conditions such as memory content and user configurations. However, customers are urged to back up important data and the like before sending their purchases to DENSO WAVE.
1.This may vary depending on the delivery condition for particular customers. For details, inquire at the dealer from which the product is purchased.
2.As for repair period, it may differ slightly depending on the dealer contracted for repair. If the shipping of a repaired product is to be delayed for procuring a special part, for instance, the customer will be notified beforehand.
Information about warranty extension service and registration procedure.
Warranty extension registration
If you have not registered
The services on this member site are available only for registered customers.
